Reference

How beton78 Handles Your Personal Data

This page sets out exactly what personal data beton78 collects when you open an account, make a deposit through DANA, OVO, or GoPay, or contact our support team.

Account data handled securelyDANA, OVO, GoPay payment info protectedYour rights clearly explainedContact us to update or delete data
beton78 How beton78 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what we hold, request a correction, or ask us to delete your account data, our support team handles these requests directly. Use any of the channels below and mention your registered account email or linked wallet number so we can locate your records quickly.

Live Chat Open the chat widget from any page on beton78. Tell the agent you have a privacy or data request and they will route it to the right team.
Email Support Send your data request to our support email address listed in your account settings. Include your registered phone number or DANA, OVO, or GoPay wallet reference.
Account Settings Log in, go to your profile page, and use the data and privacy section to update your contact details or submit a deletion request directly without contacting support.
DATA HANDLING PRACTICE

How We Protect and Manage What We Hold

We apply SSL encryption across all data in transit — this covers everything from your login session to the moment a GoPay withdrawal confirmation is sent back to your account. Internally, access to personal data is limited to the teams that need it to process payments, verify accounts, or handle support requests. We do not sell your data to third parties.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your chosen wallet and language. You can opt out via browser settings; core account functions remain available.

Account Security

Every login triggers a verification check. If your device or IP differs from your usual pattern, we may send an OTP to your registered number before allowing access.

Data Retention

We keep transaction records, including DANA and OVO deposit logs, for as long as required by applicable regulations. Inactive account data is reviewed on a rolling cycle and purged when retention periods expire.

Requesting Changes

To correct, export, or delete your data, contact us via live chat or email with your account ID. We aim to respond to all data requests within a reasonable period under applicable rules.

Common Questions About Your Data on beton78

These are the questions we get most often from account holders in Indonesia about how their personal and payment data is managed on our platform.

We collect your name, email, phone number, and the wallet reference for whichever payment method you use — DANA, OVO, or GoPay. We do not store PINs or full bank credentials.

We keep the transaction reference and timestamp linked to your account for verification and dispute resolution. The actual transfer is processed by the wallet provider; we only hold the confirmation record.

Yes. Contact us via live chat or the support email in your account settings. Include your registered email or phone number so we can locate your records and send you the export.

Submit a deletion request through live chat or email, or use the data and privacy section inside your account profile. We will process it in line with applicable retention obligations.

We do not sell personal data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with fraud-prevention services where required.

Cookies manage your session and save preferences like your wallet choice. You can clear or block them in your browser or mobile settings. Some account features may work differently without session cookies active.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.